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SHIPPING

HOW CAN I ORDER FROM THE CORAL REEF FARM?

Orders can be sent via fax, on-line or by calling us and speaking to one of our sales representatives. We will only ship what you order, and will not substitute items without your consent.

One to three days after we receive your order, you will be called by one of our sales representatives to discuss your preferred shipping date. In this way you will know exactly when to expect your order, and we can be sure you will be available to sign for your shipment when it arrives. The package must be signed for on the first attempt at delivery, otherwise we can not offer our guarantee.

If you wish to cancel your order, you must do so within 24-hours after placing your order.


SHIPPING COSTS

Shipping from the Coral Reef Farm to your door per box: $59.99 .  This includes shipping, UPS air fuel surcharge, packaging, and insurance.  There are no hidden fees. This flat rate is for all livestock. Shipping on Live Rock is $29.99 per 25 lbs.  It will be calculated to your checkout order online before we manually process your credit card.  All livestock orders are shipped via Next Day air, arriving at your door by 12 o'clock.  Live rock orders are shipped via UPS Ground. In order to help minimize shipping costs for everyone, please order at least two items.

We ship all our orders via UPS, since we believe they are the best carrier for our business.  

Special Note: We can not ship to Hawaii, Puerto Rico, or other U.S. territories, P.O boxes or other countries.


WHY DOES THE FARM QUARANTINE THEIR ANIMALS BEFORE SHIPPING?

Most of our animals are hand-collected from oceans around the world before arriving at our farm. Therefore we quarantine all our specimens for at least a couple of days, to make sure they are free from all diseases, eating, not stressed out, and ready to make the trip to your aquarium.

Although we have many orders to fill, we limit the number of shipments we complete a day, to ensure we only ship the highest quality livestock.


HOW DOES THE FARM PACK THEIR LIVE ORDERS FOR SHIPPING?

We care about our animals, and want them to arrive safely and alive.

We pack all live orders by placing each specimen in double-bagged heavy mill plastic bags filled with appropriate amounts of water and oxygen. We then place the bags in a plastic lined Styrofoam cooler making sure they’re packed securely, so they can’t shift while in transit. Heat or cold packs are used for temperature control. The sealed Styrofoam cooler is then placed in a heavy corrugated box.

The invoice slip will be inside the box along with the acclimation kit. Each bag will be clearly marked for animal identification


HOW DOES THE FARM PACK THIER LIVE ROCK FOR SHIPPING?

Since we specialize in live rock at Coral Reef Farm, we take extra care in packaging it for shipment. Each hand-picked piece is carefully wrapped in wet newspaper, and placed in a double plastic-lined Styrofoam cooler. Heat packs or cool packs may be added to the box for temperature control. The sealed Styrofoam cooler is then secured in a heavy corrugated cardboard box.


FARM PAYMENT METHODS

We accept Visa, Mastercard or Discover. We will also accept a business or personal check, but please give us 7-10 business days for checks to clear before we ship your order. Please do not send cash through the mail!


HOW WILL I KNOW HOW TO TRACK MY FARM ORDER?

Once we received your order and have spoken with you regarding the shipment details, we will email you the UPS tracking order number so you can keep note of where your shipment is, and when you should expect it.



**SPECIAL NOTE: If you have any questions, comments or suggestions, please call, or send us an email.

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